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Advanced Shutters LTD

Delivery and Postage Terms and Conditions

When you receive your item/s from our courier it is essential to check the packaging of your goods BEFORE signing the delivery note. Once this is done there is no recourse in the event of courier or transit damage. If damage is discovered, the item should either be rejected or signed for as "damaged". This will allow us to claim for damages with our courier insurance and if necessary arrange for the despatch of a replacement. If you have any reason to believe that the packaging has been affected during transit or the packaging looks in any way damaged, it is VERY IMPORTANT that you sign the delivery note as 'damaged' and notify us of this damage within 48 hours of receipt by email. You must also make sure that you contact us within 48hrs if the product itself has any courier damage, by emailing us at advance.shutters@btconnect.com

A signature is required for delivery of most of our products. If a signature is obtained from any person other than the named customer at the specified delivery address, the named customer is still responsible for the item and any charges associated with it. It is the responsibility of the customer to supply the correct delivery address on their accounts when the purchase is made. Advance Shutters LTD cannot be held liable for loss of items if an incorrect delivery address is registered.

Heavy Items (i.e garage door)

For large heavy items, delivery may be arranged direct from supplier who will contact you to arrange a specific date for delivery. Unfortunately if the allocated timeslot is missed by the customer then a redelivery fee will apply.

Suitable access is required for manufacturers delivery lorries to be able to deliver, failure to advise of access restrictions may result in failed delivery and charges to re-deliver.

Our large items is a one or two man delivery unit equipped with heavy lifting gear such as trolley’s and carts. Assistance may be required to lift into areas not accessible by lifting equipment. Delivery timescales for these heavy items are generally longer and receipt of your products will usually occur within 14 working days for stock items, 3-6weeks for special orders, of the completion of the order (Unless otherwise advised). We can offer a next day service on certain items in the case of emergencies so please contact if this is required.

Areas where Surcharges Apply

Please contact if you are unsure whether your postcode is subject to a surcharge. All non-mainland UK postcodes will be. If you do not select the appropriate surcharge at checkout or fail to contact us before placing an order to a non mainland UK address then we will contact you to inform you of the extra costs. At this time the customer has the right to cancel their order if they do not accept the stated surcharge.

If we have had an item returned back to us due to non communication from the customer or supplying an incorrect delivery address, the customer will be responsible for all shipping costs.

Warranty

All of our products are covered by a manufacturers warranty. This warranty will be a minimum of 12 months in length and will cover faulty parts or craftsmanship. Many products ship with an extended warranty. General wear and tear, fitting costs & misuse are not covered by any of our manufacturers warranties. The terms and length of this warranty may vary depending on the product you are purchasing. Warranty information for each specific product will be found on the individual product page and also in the order confirmation email that you will receive after purchasing.

Returns

The Consumer Protection (Distance Selling) Regulations 2000:

As stated by the above you can return any item to us within 5days of receipt of delivery for any reason, provided the item is new and unused, and in its original packing (i.e. It is in resalable condition). Please contact us at advance.shutters@btconnect.com before returning any items.

In the case that there is no fault with the product then Advanced Shutters LTD will arrange for the return of the item to the manufacturer. The customer will be liable for all delivery costs incurred during the transaction as well as the return delivery fees. In the case that delivery is subsidised within the advertised price the customer will still be liable for the actual costs of the outward and return deliveries.

Please be aware some manufacturers will charge a handling/restocking fee of up to 25% if returning unwanted non-faulty/undamaged items.

For items to be collected by manufacturer, it will be the responsibility of the customer to ensure that any product being returned is stored safely and in its original packaging until it is collected for return to the relevant address, at which point we will require a copy of the collection note before a refund can be given.

On receipt of the item it will be quality checked. Advanced Shutters LTD will then process a full refund minus the delivery costs as stated above onto the card or into the account used to make the purchase. The customer will receive their funds within a maximum of 14 days after receipt of the returned item.

Damaged or Faulty Item Returns

In the event that you receive a damaged or faulty item, and this becomes apparent within the period of warranty as advertised at the time of purchase, Advance Shutters LTD requires photographic evidence of the fault in order to ascertain how, why and when the damage has occurred. Please send these photographs along with a description of the damage to advance.shutters@btconnect.com. If the item is in warranty and the damaged is deemed to be legitimately covered by this warranty then Advance Shutters LTD will endeavour to process a replacement or product exchange as soon as possible. This can take 1-8weeks (depending on item availability) and Advance Shutters LTD is not liable for any losses caused by any delays during this process. Please note that refunds are not available on damaged or faulty items after the 7 day period has elapsed (this does not affect your manufacturers warranty)

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Terms & Conditions